Safety & FAQ
SAFETY & CARE INSTRUCTIONS
What are your products made of?
Jambu beads products are made with BPA free, non-toxic food grade silicone that has been independently tested and certified as safe for babies to chew on.
- 100% food grade silicone, safety standards approved.
- Free from BPA, PVC, Phthalates, lead, cadmium and heavy metals.
- The soft texture is safe for baby and perfect for sore, teething gums.
- Water-proof and dishwasher safe.
- Anti-bacterial, odourless & tasteless.
- Necklaces and baby wearing accessories feature a silk nylon cord and breakaway safety clasp (clasp is not chewable).
Can my baby wear my Jambu beads necklace or baby wearing accessory?
Although safe to chew on, Jambu beads necklaces are designed to be worn by adults only. These products are not toys. Use only under adult supervision. DO NOT leave a baby or toddler unattended with a Jambu beads necklace or baby wearing accessory as they can pose a choking or strangulation risk. The cord and clasps/clips used on our necklaces and baby wearing accessories are not designed to be chewed on. Chewing these items may compromise the integrity of the parts and result in breakage.
Read this notice by The Australian Competition & Consumer Commission regarding teething necklace safety: Teething Necklace Safety: Avoid strangulation or choking
Can I give my baby my Jambu beads bangle to play with?
YES! Our solid bangles are safe to give to your little one to chomp on and explore under adult supervision.
Are Jambu beads teethers safe to give to my baby?
YES! Our adorable teethers are safe to give to your baby to use under adult supervision.
How do I care for my Jambu beads products?
All our silicone products are washable, durable and heat resistant up to 65deg C. We recommend hand washing before use and regularly as needed with warm, mild soapy water or simply wipe over with a baby wipe. They can also be placed in the top rack of a dishwasher, up to 65deg C. Please avoid using harsh cleaning agents and anti-bacterial products, and do not boil, steam or sterilise Jambu beads products in the microwave. The silicone used in Jambu beads products is naturally anti-bacterial and anti-fungal.
Please do not submerge wood products in water as it can effect the quality of the wood. Wipe clean only.
How long will my Jambu beads products last?
The silicone used in Jambu beads products is incredibly durable, so if you take reasonable care of them, your jewellery and accessories should last a long time! Given that they are likely to be chomped and gnawed on regularly by little teeth, however, please do inspect the product for signs of wear before each use and discard any item that is damaged.
Can I put Jambu beads products in the fridge to help provide teething relief for my baby?
YES! Chomping on something cool can provide welcome relief for tender little gums. You can place Jambu beads silicone products in the fridge and ditch the potentially hazardous medications and teething products. Please do not put our products in the freezer as it can compromise the structure of the silicone and cause it to crack.
Where are your products made?
All our Jambu beads necklaces and baby wearing accessories are designed in Singapore. Components are sourced from international suppliers, and then our custom creations are hand-made with love in Singapore.
Can I adjust the length of my Jambu beads necklace?
You can adjust the length of any Jambu beads necklace that features an exposed cord. Simply untie the knots securing the breakaway clasp to the necklace, cut to the desired length (leave 1cm extra length for the knot), retie a knot at the end then slide the clasp back down over the top.
what is shipping time?
Due to the fact that each product is painstakingly handmade or made to order, the shipping time may take 2-3 weeks, depending on the location.
Can I customise my order?
If you would like to customise a necklace or other product, please contact us and we will gladly discuss your design request! A customisation fee will be charged.
Oops, I made a mistake with my order!
If you make a mistake with your order, please contact us with your order number and details immediately. We can only make changes to orders that have not already been dispatched.
We will not be liable for orders sent to an incorrect shipping address provided. Any re-shipping costs will be the responsibility of the customer.
CORPORATE PARTNERSHIPS & RETAIL ENQUIRIES
For information on corporate or retail partnerships, please drop us a note via our contact page. We would love to hear from you!